What are the five key behaviors that AARP expects agents offering aarp-branded products to demonstrate?
The five key behaviors that AARP expects agents offering aarp-branded products to demonstrate are:
1. Inspiring and effortless communication with customers.
2. Building a mutually beneficial relationship with customers.
3. Providing excellent customer service.
4. Demonstrating product knowledge and expertise.
5. Showing empathy and understanding towards customers' needs and preferences.
Explanation:
Branded products refer to products that are manufactured by a known company and are popular among consumers. These products bear the manufacturer's label and are perceived to be of high quality. AARP, an organization that offers aarp-branded products, wants its agents to exhibit specific behaviors when interacting with customers to ensure a positive customer experience.
AARP wants customers we work with to feel their relationship with AARP is effortless and inspiring. This statement emphasizes the importance of creating a seamless and motivational connection between AARP and its customers. By maintaining inspiring and effortless communication, AARP aims to establish a strong bond with its customers, enhancing mutual trust and loyalty.
When agents adhere to the five key behaviors expected by AARP, they can effectively convey the value of aarp-branded products to customers. By engaging in inspiring and effortless interactions, agents can create a positive and memorable experience for customers, leading to satisfaction and potentially repeat business.
In conclusion, AARP's expectation for customer interaction revolves around fostering a relationship that is characterized by ease and inspiration. By prioritizing these qualities in their interactions, agents can effectively represent aarp-branded products and ensure a positive customer experience.