How to Fix Incorrect Color Printing on an Inkjet Printer

What maintenance step should an employee perform if the documents and photos are printing in the wrong color on the office inkjet printer?

Final Answer:

The correct maintenance step the employee needs to perform on the printer is cleaning the print heads.

To fix the issue of incorrect color printing on an inkjet printer, the employee needs to perform a maintenance step called cleaning the print heads. This process helps remove any clogs or dried ink that may be affecting the color output.

The employee can start by accessing the printer's software or control panel. The exact steps may vary depending on the printer model, so it is important to refer to the printer manufacturer's instructions.

Once in the printer settings, look for an option related to 'maintenance' or 'cleaning.' Select this option to initiate the cleaning process.

The printer will then perform a series of cleaning cycles to clear any clogs or dried ink from the print heads. This may take a few minutes.

After the cleaning process is complete, the employee can try printing a test document or photo to check if the colors are now printing correctly.

If the issue persists, it may be necessary to replace the ink cartridges or seek further assistance from the printer manufacturer or a professional technician.