Resolving Capacity Recognition Issues with Hard Drives

What should a technician do to fix the issue of a new 2TB hard drive being detected as a 250GB drive?

A. Reinstall the drive

B. Patch the OS

C. Upgrade the driver

D. Flash the BIOS

Answer: D. Flash the BIOS

To resolve the issue of a new 2TB hard drive being detected as a 250GB drive, the technician should primarily attempt to flash the BIOS to ensure the motherboard supports the full capacity of the hard drive. If the BIOS update does not solve the problem, checking for updated drivers and reinstalling the drive may be necessary steps.

Explanation:

When a technician replaces a defective 250GB hard drive with a 2TB hard drive and the computer only detects it as a 250GB drive, there could be a couple of factors at play. A common cause for this issue could be related to the computer's motherboard and the BIOS settings. In some cases, the BIOS might not support the full capacity of a new, larger hard drive.

To address this issue, the technician should flash the BIOS. This process involves updating the BIOS to the latest version which can provide support for larger drives. Before attempting to flash the BIOS, it's important to check the motherboard manufacturer's website for instructions and the BIOS update that corresponds to the specific motherboard model.

Once the BIOS is updated, the computer should recognize the full capacity of the 2TB hard drive. If the BIOS flash does not resolve the issue, then one should consider checking for updated hard drive drivers, ensuring the drive is properly reinstalled, and that the operating system (OS) is properly patched and updated to support larger drives. However, starting with the BIOS is often the most direct solution for capacity recognition issues.