Expressing Empathy for Internal Customers in the Pharmaceutical Industry

HOW DO YOU EXPRESS EMPATHY FOR YOUR INTERNAL CUSTOMER?

Internal customers are:

  • Supervising Pharmacists
  • Co-workers (Assistants)

Answer:

1. Set clear expectations.

2. Always keep customers informed on project progress.

3. Get to know your teammates.

4. Get the “big picture.”

5. Publicize your schedule.

6. Always Close The Loop.

7. Make your co-workers feel valued.

8. Develop a positive attitude.

How can pharmaceutical industry professionals express empathy towards their internal customers?

Expressing empathy for internal customers in the pharmaceutical industry can be achieved by setting clear expectations, keeping them informed, building strong relationships with co-workers, understanding the overall goals of the team, sharing schedules, ensuring follow-up on communications, showing appreciation for colleagues, and maintaining a positive mindset.

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